Returns & Exchanges
We want you to love your rest, which is why we offer a 200-night trial on our mattresses and a 14-day return window for all other sleep accessories. If you are not completely satisfied, we will arrange a collection or return at no extra cost to you.
Initiate Your Request
Visit our online returns portal or contact our dedicated sleep support team with your order number to start the process.
Prepare Your Item
For pillows and bedding, please repackage them in their original box; for mattresses, there is no need to roll them back up as our team handles the heavy lifting.
Schedule a Collection
Choose a convenient date for our specialist couriers to collect your item directly from your doorstep, free of charge.
Receive Your Refund
Once your item is received and inspected at our facility, we will issue a full refund to your original payment method within 14 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing